top of page

Delivery & Refund Policy

​

Delivery

Shipping Policy

Thank you for shopping with Discontinuous! We want to ensure a smooth and enjoyable shopping experience for you. Please take a moment to review our shipping policy.

Shipping Destinations: We currently offer shipping within the United Kingdom.

Shipping Timeframes: Orders are processed and dispatched within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information. Shipping within the UK typically takes 3-5 business days.

​

Shipping Carriers: All orders are shipped via DPD 

​

Shipping Costs:

  • For orders under £45, a flat shipping fee of £7.99 will be applied.

  • Orders over £45 qualify for free standard shipping within the UK.

​

Order Tracking: You can track the status of your order using the provided tracking number in the shipping confirmation email. Visit the DPD website or use their mobile app for real-time updates on your delivery.

​

Delivery Issues: If you encounter any issues with your delivery, please contact our customer support team at sales@discontinuous.co.uk. We will work diligently to resolve any concerns.

​

Address Accuracy: It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. Inaccurate addresses may result in delayed delivery or additional fees.

​

International Shipping: We do offer international shipping, however this is on a case by case basis. We will contact you once your order has been placed with a final shipping cost or full refund if we unable to fulfil your order.

​

Note:

  • Business days are Monday through Friday, excluding holidays.

  • Shipping times may vary during peak seasons.

​

Thank you for choosing Discontinuous! If you have any further questions or concerns, please don't hesitate to contact our customer support team.

​

​

Refunds

1. Returns and Refunds

We want you to be completely satisfied with your purchase from Discontinuous. If for any reason you are not satisfied, we will be happy to process a refund under the following terms:

​

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 30 days of the purchase date.

  • The item must be in its original condition, unused, and in its original packaging.

  • Proof of purchase must be provided

​

3. Non-Refundable Items

Certain items are non-refundable, including:

  • Customized or personalized products.

  • Gift cards.

  • Downloadable software or digital products.

​

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

​

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

​

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item and process a replacement or refund.

​

7. Contact Information

If you have any questions about our refund policy, please contact us at sales@discontinuouis.co.uk

​

8. Changes to the Refund Policy

Discontinuous reserves the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on the website.

Thank you for shopping with us!

bottom of page